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Receive and Store Goods and Materials:

• Quality checking
• Reporting and variation recording
• Effective stock control system
• Learn methods & conditions for storing

Process Orders and Dispatch Goods:

• Understand customer requirements
• Learn stock availability systems
• Order processing accuracy
• Secure packaging and labelling
• Equipment handling
  

Deliver Effective Customer Service:

• Key roles within the supply chain
• Listening skills
• Dealing with complaints
• Effective communication skills
• Learning about the stock range
  

Using Spreadsheets:

• Stock taking analysis
• Basic calculations
• Using formulas charts and graphs
• Navigating the interface
  

IT User Fundamentals:

• Organise, store and retrieve information efficiently
• Routine maintenance
• Correct procedures for using IT
• Keep information secure